Order Cancellation

• Before Shipping: You may cancel your order if it has not yet been shipped. Please contact us promptly for cancellations. A full refund will be issued.
• After Shipping: Orders cannot be canceled once shipped. We recommend accepting the package and initiating a return instead of refusing delivery.

Return and Refund Policy

• Eligibility: You have 30 days from the date of receipt to request a return or refund. Items must be unused, undamaged, and in original condition.
• Exceptions: Defective items, shipping damages, or incorrect orders are eligible for return regardless of condition.

Exchange Policy

• Contact us within 30 days to exchange your item for a different size or style.
• Exchanged items must be unused and undamaged.
• Free replacement is offered, but you are responsible for shipping costs.

How to Make a Return

1. Contact us at support@matchyin.com, specifying the items you wish to return and the reason.
2. Our customer service will provide you with a return address.
3. Print and attach the return label to your package.
4. Arrange a collection or drop off the package at your nearest post office.

Note: The return address provided by customer service is different from our company address.

Return Shipping Costs

• Customers are responsible for return shipping costs.
• No additional restocking or handling fees apply.

Refunds

• Refunds are processed within 7 business days of receiving your return.
• The refund will be issued to your original payment method within 5 business days.
• Full refunds are given for non-promotional items. Original shipping fees and insurance are non-refundable.

Important Notice

Please ensure only Matchyin items are included in your return package. We are not responsible for returning any non-Matchyin items.

For any questions, please contact us at:
Email: support@matchyin.com
Phone: +86 15521121117